• FAQ'S

  • DO YOU REPLACE SOLD OUT ITEMS?

    If an item is sold out, we will try to replace it as soon as possible. If we do not have it in stock, we will remove it from the site.

     

    CAN I HAVE MY ORDER GIFT-WRAPPED?

    You can gift-wrap the majority of the products in your order. In the Shopping Cart page, you can choose this option.

     

    WILL I RECEIVE THE SAME PRODUCT AS SEEN IN THE PHOTOGRAPH?

    The photographs are of high quality in order to show each product in detail. You may find differences in those products in which the raw material itself and its manufacturing process have influenced the final result, such as in any handcrafted product.

     

    IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION VIA EMAIL WITH THE LATEST OFFERS AT THE SURREALISM STORE?

    To remain updated with information on offers and other news, surrealismstore.com users can subscribe to a periodic newsletter. This you can do in the newsletter section.


    CAN I UNSUBSCRIBE FROM THE SURREALISM STORE'S NEWSLETTER?

    Every email you receive from The Surrealism Store contains a link whereby one can immediately unsubscribe from the newsletter.


    MUST I LOG IN IN ORDER TO BUY?

    Yes, you must log in. Once registered, you can access the buying process and change any personal data.

     

    DOES THE SURREALISM STORE PROVIDE ANY ONLINE CUSTOMER SERVICE?

    Yes, via the filling out of a form and there is a phone number which you can call from 10am-7pm it's  +34 622 836 167


    WHAT INFORMATION IS AVAILABLE TO THE CUSTOMER VIA THE ONLINE CUSTOMER SERVICE?

    We can answer queries about products, orders, payments, returns and other incidents.

     

    IS IT POSSIBLE TO CANCEL AN ORDER?

    Yes, it is as long as the order hasn't proceeded to the packaging and sending process. You can cancel via the filling out of the online form or by email

    WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ARTICLE TO THE ONE I ORDERED?

    We will exchange it with the correct article as soon as possible and at no cost. In order to solve this problem, you must fill out the contact form available from the customer service section or email.

     

  • WHAT IS THE SURREALISM STORE'S ONLINE PRIVACY POLICY?

    You have all the necessary information at the link: Privacy Policy.


    HOW TO FIND A PARTICULAR ITEM?

    The products are classified into different categories (decoration, books, for him, for her...) and each category is in turn divided into several subcategories.

    Access to the subcategory that you are interested can be done through the menu whereby you can see the list of those products. There are groups of items whereby you can choose the size, colour and then buy those that interest you. You can also use the search engine located at the top of the website to find articles.


    HOW TO ADD AN ITEM TO THE SHOPPING CART?

    Once an item is selected along with its colour (if necessary), size and quantity, you next should

    click the "add to cart" button so that you can add your article to your order.


    WHAT ARE THE STEPS TO TAKE IN ORDER TO PLACE AN ORDER?

    1. Go to your shopping cart by clicking the icon "basket" located in the upper right hand corner of

    the page, or by clicking the "submit order" on the pages which show the details of a product. In the

    shopping cart you can remove items or change the quantities.

    2. Enter your personal details, billing address and sending address. You must create a user

    account if it the first time you are making a purchase and you must click on that you accept the

    Privacy Policy. Click on "continue".

    3. Enter your credit card details. Click on "authorize payment".

    4. On the confirmation screen you have the option of printing the orde’sr details by clicking on

    "print." You will also receive an email with the order’s confirmation.


    DO I HAVE ACCESS TO MY BILL?

    Yes. You can access it in the section Orders Taken on your account when your order has been dispatched from the warehouse.


    CANCELLATION OF ORDERS

    The Surrealism Store reserves the right to cancel orders with typographic or arithmetic errors or those that contain an incorrect sending address that may hinder the delivery of goods.


    ORDER CLAIMS

    If you do not receive your order once the approximate delivery time has expired, please contact us and we will immediately claim it from the distributor.